Return & Refund Policy – Argy pet shop

    At Argy pet shop, we want our customers to be fully satisfied with every purchase. If you are not completely happy with your order, we provide a clear and fair return process in accordance with applicable consumer protection standards.

    1. Return Eligibility & Window

    You have 30 days from the date of delivery to request a return.

    To be eligible for a return, your item must meet the following conditions:

    Condition:
    The item must be unused, undamaged, and in the same condition that you received it.

    Packaging:
    The product must be returned in its original packaging with all tags, accessories, and manuals included.

    Proof of Purchase:
    You must provide your order number or purchase confirmation email.

    Items that do not meet these conditions may not be eligible for a refund.

    2. Non-Returnable Items

    Certain items cannot be returned due to hygiene, safety, or product nature. These include:

    • Products that have been used, damaged, or altered by the customer
    • Items returned without original packaging or accessories
    • Clearance or final sale items
    • Products marked as non-returnable on the product page

    3. How to Start a Return

    To initiate a return, please follow the steps below:

    Step 1 – Contact Us
    Email our support team at support@argyshop.com with your order number and the reason for the return.

    Step 2 – Provide Details
    If the item is damaged, defective, or incorrect, please include clear photos of:

    • The product
    • The packaging
    • The shipping label

    Step 3 – Return Authorization
    Our team will review your request and provide return instructions and authorization.

    Please note: Returns sent without prior authorization may not be accepted.

    4. Return Shipping & Fees

    No Restocking Fees:
    We do not charge restocking or administrative fees for approved returns.

    Change of Mind:
    If you wish to return an item due to personal preference, the customer is responsible for return shipping costs.

    Damaged or Incorrect Items:
    If the product you received is damaged, defective, or incorrect, Argy pet shop will cover the return shipping cost or provide a prepaid return label when applicable.

    5. Refund Processing

    Once your returned item is received and inspected, we will notify you regarding the status of your refund.

    If approved:

    • Refunds will be issued to your original payment method
    • Processing time is typically within 5–7 business days

    Please note that your bank or payment provider may require additional time to process the refund.

    6. Damaged or Incorrect Items

    If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.

    Include clear photos of:

    • The damaged or incorrect product
    • The packaging
    • The shipping label

    Our support team will prioritize a replacement or full refund at no additional cost.

    7. Contact Information

    If you have any questions or need assistance, our team is happy to help.

    Company Name: Argy pet shop
    Phone: +30 2294 098836
    Email: support@argyshop.com
    Address: Λ ΜΑΡΑΘΏΝΟΣ 31ο ΧΛΜ. ΑΓ.ΜΑΡΙΝΑ , 19005, Greece

    Customer Support Hours

    Monday & Sunday: 10:00 AM – 7:00 PM
    Tuesday – Thursday: 10:00 AM – 8:00 PM
    Friday – Saturday: 10:00 AM – 9:00 PM